Responsible Participation

1. Our Approach

At Pristine Competitions, we want entering our competitions to remain an enjoyable and responsible form of entertainment.

While prize competitions are not gambling, we recognise that customers should remain in control of their participation and only spend what they can comfortably afford.

We encourage all customers to:

• Set a budget for competition entries and stick to it.
• Never spend more than they can comfortably afford.
• Avoid entering competitions as a way of trying to recover previous spending.
• Take a break if participation stops feeling enjoyable.
• Make use of the responsible play controls available through their account where appropriate.

Our responsible participation measures form part of our commitment to the DCMS Voluntary Code of Good Practice for Prize Draw Operators.

2. Spending Limits

Customers can set an individual limit on the amount they spend on competition entries.

Your spending limit can be set to any amount, including £0. Once a limit has been established, our platform will prevent further purchases that would cause the applicable limit to be exceeded.

These controls are intended to help you establish a level of spending that is appropriate for your individual circumstances.

3. Taking a Break

If you feel that you would benefit from taking some time away from competitions, responsible play controls are available through your account.

These allow you to temporarily suspend your participation for a selected period.

While an applicable suspension is active:

• You will not be able to enter competitions.
• The suspension cannot be cancelled or shortened during the applicable minimum suspension period.
• You will not receive marketing communications from us.

Some communications that have already entered the delivery process may take a short period to stop following activation of a suspension.

4. Longer-Term Suspension

If you feel that a longer period away from competitions would be appropriate, you can suspend your account for a minimum period of six months.

During this period, your account will be restricted from further participation and you will not receive marketing communications from us.

If you believe a longer-term restriction would be appropriate for you, our customer support team can also assist.

5. Permanent Account Restriction

You can choose to permanently restrict your account from further participation.

Once permanently restricted, your account will no longer be permitted to enter competitions.

You may also contact our customer support team if you would like assistance restricting or closing your account.

Personal information associated with closed or restricted accounts will continue to be handled in accordance with our Privacy Policy and applicable legal requirements.

6. Recognising When to Take a Break

We encourage customers to regularly consider whether their participation remains affordable and enjoyable.

You may wish to consider taking a break, reducing your spending limit or seeking additional support if:

• You are spending more than you intended on competitions.
• You are spending money needed for household bills or other essential expenditure.
• You are attempting to recover previous spending by entering further competitions.
• You are hiding the extent of your spending from family or friends.
• Your participation is causing financial difficulty, stress or anxiety.
• You find it difficult to reduce or stop your participation.
• Competitions are negatively affecting your work, relationships or day-to-day life.

If any of these apply to you, we encourage you to use the responsible play controls available through your account and consider contacting one of the independent support organisations below.

7. Independent Support and Advice

If you are experiencing financial difficulty, emotional distress or concerns about your participation, independent support is available.

• Citizens Advice provides free, independent advice on financial, debt and consumer issues:
  https://www.citizensadvice.org.uk/
• Money Advice Trust provides information and support for people experiencing financial difficulty:
  https://www.moneyadvicetrust.org/
• National Debtline provides free and confidential debt advice:
  https://nationaldebtline.org/
• Samaritans provides confidential emotional support 24 hours a day. You can call 116 123 free of charge:
  https://www.samaritans.org/
• Mind provides information and support relating to mental health and wellbeing:
  https://www.mind.org.uk/

These organisations are independent of Pristine Competitions.

If you would like information about the responsible play controls available on your Pristine Competitions account, you can also contact our customer support team.

8. Our Commitment

We continue to review and develop our responsible play measures to help customers remain in control of their participation.

Where concerns regarding a customer’s participation are identified or brought to our attention, we may review relevant account activity and take proportionate action where appropriate. This may include contacting the customer, applying account restrictions or suspending further participation.

We may update this policy as our responsible play tools, processes and applicable industry standards develop.